Shipping & Returns

Last Updated: October 2026

Shipping Information

We currently ship orders within Canada only. We’re working to expand our international shipping options in the future.

We offer free Canadian shipping on orders over $100 CAD, before taxes and after discounts. For orders under $100 CAD, shipping rates are automatically calculated at checkout.

We do not deliver to P.O. Boxes at this time.

All orders are shipped from our warehouse in Ontario. Most orders are delivered within 2–6 business days from the shipment date, depending on the destination and carrier. This estimate does not include order processing time and is not guaranteed.

You’ll receive a shipping confirmation email with tracking information once your order has been dispatched. Delivery times may vary due to location, courier delays, weather conditions, peak seasonal demand, or other circumstances outside our control.

Order Processing & Delivery

Orders are typically processed within 1–2 business days. During periods of high order volume, holidays, or product launches, processing may take longer.

Once an order has entered processing, we may be unable to change the items, shipping method, or delivery address.

If you entered an incorrect shipping address, please contact hello@athonix.com immediately. We’ll do our best to help, but changes cannot be guaranteed once an order has been sent for fulfillment.

If your order has already shipped, you may need to contact the courier directly to arrange redelivery or retrieve the package. If a package is returned to our warehouse because of an incorrect or undeliverable address, we can reship it once received. Additional shipping charges may apply.

Delivery dates are estimates and may be affected by courier delays, weather, peak shipping periods, or other circumstances outside our control.

If your tracking information shows your package as delivered but you haven’t received it, please first check around your property, with other members of your household, and with the courier. If you’re still unable to locate your package, contact us, and we’ll do our best to assist.

Refunds & Returns

30-Day Money-Back Guarantee

We stand behind the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied with a product purchased directly from our website, you may request a refund within 30 days of delivery, subject to the terms below.

To request a return, email hello@athonix.com with your order number and a brief explanation of the reason for your return. We may request photos or additional information to help us process your request. Once your return has been approved, we’ll provide you with the return address and instructions.

Please do not send products back without first contacting us and receiving return approval, as unauthorized returns may not be eligible for a refund. We reserve the right to verify order information, require valid proof of purchase, and decline refund requests that do not meet the requirements of this policy.

Opened and partially used products are eligible for our 30-Day Money-Back Guarantee, subject to the terms of this policy. Products returned to us are not resold or restocked.

Refunds

Approved refunds cover the purchase price of the eligible returned item(s). Original shipping and handling charges are non-refundable unless the return is the result of an error on our part or the product arrived damaged or defective. Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product.

Refunds are issued to the original form of payment after the returned product has been received and inspected. Please allow up to 14 days after we receive your return for it to be inspected and your refund to be processed. Once your refund has been issued, your bank or payment provider may require an additional 3–5 business days to post the funds to your account.

If your order arrives damaged, defective, or contains the wrong product, please contact hello@athonix.com as soon as possible with your order number and photos of the product and packaging. We’ll review the issue and work with you to provide an appropriate replacement or refund.

Third-Party Purchases

We’re unable to process returns or refunds for products purchased through third-party retailers or marketplaces. Returns for those purchases are subject to the return and refund policies of the retailer from which the product was purchased. If you’re unsure whether a seller is an authorized Athonix retailer, contact us at hello@athonix.com.

Need Help?

If you have questions about shipping, returns, refunds, or an existing order, contact us at hello@athonix.com.